Oldest ISO 9001:2015 certified Rudraksha Organisation in the world. Your Trusted Brand Since 1997
global
» Informational Articles » Others » Refund Policy

RETURN, REFUND & CANCELLATION POLICY

Cancellation, Returns & Replacement Policy
Rudra Centre (rudraksha-ratna.com) offers a very transparent and simple no questions asked 10 Days Return & Replacement policy.

Conditions to be eligible for the Returns & Replacement Policy:
1. Item(s) must be in their original, unused condition.
2. Replacement for items are subject to inspection and checking by the Rudra Centre team.
3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
5. Return will not be accepted if there are any modifications done to the original product(s)
Note: Shipping charges, VAT, Lab certification charges and custom duties are not refundable.

Return Policy on Customized Products
Any customized items created for you cannot be returned for Money. However, you may place a request to receive store credit worth 75% of the invoice value (excluding shipping charges) within 10 days of receiving the product(s).

Return Policy for Fresh Items
If the Fresh Flowers & Leaves get stuck in customs for clearance and are spoilt when you receive them we will refund only product charges and not the shipping charges

Important Notes:
- Shipping Charges, VAT and duties are not refundable.
- Return Shipment is at customer's cost
- Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.
- Any paid lab certificate that may have been ordered along with the product(s), shall not be refunded in the return payment.
- Returns will take 7-10 business days to process (from the receiving date of the product(s) at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Cancellation Policy:
To eligible for cancellation policy, one must raise the request before the items have been shipped.
If you cancel a Rudraksha or Gemstone jewelry order, Rudra Centre may deduct making charges
If you cancel your order after opting for paid certification, Rudra Centre may deduct the certification cost
If you can cancel an order of customized items, we may deduct some amount to recover our basic costs of customizations (also depends on the stage of making)
The refund will be processed within 4-5 working days after you raise the cancellation request. Please note that the credit card company / banks may take another week to reflect that in your account.
If the cancellation request is raised after the items have been shipped and are in transit, we will deduct the shipping charges from your invoice.
Note: All refunds will be processed back to the original payment method, if multiple payments are made using different payment methods each payment will be refunded back in sequence to the original payment method.

How to send the return items?
We highly recommend that you allow us to manage and arrange for the reverse courier of items.
If you choose to send the parcel yourself and it gets stolen/misplaced/lost in transit, Rudra Centre will not be held liable.
We encourage you to request our team to arrange for reverse pickup of your parcel so we can arrange the appropriate documents and coordinate for safe delivery. The return charges will be borne by you.
Instructions
For Domestic Returns (Within India Only)
Pack the items securely in a box and if possible, add a thin magazine or book and send to

Rudraksha Ratna
D-319/320, Neelkanth Business Park,
Nathani road,
Behind Vidyavihar railway station,
Vidyavihar west,
Mumbai- 400086
Telephone: +91-22-62102942/ 7021180033

Please use a trusted courier service (best practice is to allow us to arrange for reverse pickup) and declare as "Reiki prayer rosary and book sent as gift. No commercial purpose or value. Value for customs INR 800 "

Kindly Share Tracking details once done.

IMPORTANT: Do not write the name Rudra Centre or any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package. Instead, just mention “Rudra Centre PVT LTD” or “Rudra Centre”

For International Returns
Depending on your country & the items we may ask you to send them to our representative in your country or back to India. Kindly get in touch with our customer support at contact@rudracentre.com for the same.
Any return charges or duties will be borne by you.

Frequently Asked Questions: Returns & Replacement Policy
1. When does the 10-Day Return Period Start?
The 10-Day period starts from the day that you receive your product, as shown by our courier records.

2. I have ordered multiple items; I wish to return some of them. Is it possible to request refund for only those specific items within the 10 day policy?
Yes, under our no-questions asked return policy you can request for refund of those specific items which you return.

3. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible for the 100% Money Back Guarantee. However, you may still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, with your exact scenario at contact@rudracentre.com , so that we may assist you

4. Can I return a gemstone that I purchased and got studded in a ring? Can I Return a Rudraksha I got made in a pendant with silver cap or silver basket?
Our Returns policy clearly states that any custom jewelry cannot be returned. However, you are eligible for a store credit worth 75% of your invoice value, for use against future purchases on Rudra Centre (rudraksha-ratna.com)

Related Testimonials
  • Rudraksha starts giving result within 2 to 3 week and gemstones start giving result within 1 week and 10 days

    Thanks for courtesy & valuable inputs, during my visit to your new office. The new office is indeed amazing, everything is thoughtfully done, architecture, interior, walls, murals, paintings, glass decoration with fractal geometric patterns. Pleasing & soothing fragrance from dry flowers in office creates natural ambiance. Dedication & team work of staff is exceptional. Technology & process are easily embraced by all....... I have slowly build my rudraksha collection/combinations, gemstones & yantras over a period of 4 years, wearing them have helped me become stronger from close

    - Prabhjot Singh Sood,
  • Would like to extend my heartfill thanks

    Hi,    Would like to extend my heart fill thanks to you for delivering me the product on time. It was really a pleasure working with Rudra Centre Team.Your efforts and commitment from beginning to the end of process was superb.It was not an easy task right from resource gathering to delivering the product and honestly you people have done a fantastic job.Hope you uphold the integrity of Rudra Centre and continue to provide customer satisfaction.   I am sure your hard work and determination will bring Rudra Centre at its height someday in near future. Lastly it would be injustice close

    - Hiraknil Chatterjee
  • I have worn the mala and bracelet and after certain days of wearing it I have started to see the wonderful results

    Madam Neetaji,   As per your advice, I have worn the mala and bracelet and after certain days of wearing it I have started to see the wonderful results. Madam, with grace of God , now I am very much focussed on my work and some of the physical problems like back pain have started to waive off gradually. Also as per you advice, I have shifted the red coral from ring finger to small finger and am feeling much more addicted and attracted towards spirituality. Regards, Barnik close

    - Barnik
  • I have been using Shirdi Sai Yantra (EP514) for over two years now

    I have been using Shirdi Sai Yantra (EP514) for over two years now. It has helped me to achieve god's grace and also protecting me and my family from black magic and evil energies put on us. Thanks a lot for the excellent product. I would recommend it for all Sai devotees. I have bought so many pooja items, gemstone god's statues, gemstone rosaries. All the products are excellent and is of great help for my daily pooja. All the products have been shipped on time and packed in an excellent way. close

    - Alpana Sinha
  • 5 mukhi beads

    Quality rudrakshas and gemstones ..excellent packing...I bought 5 mukhi collector andwater beads... Oxym experience. close

    - Ruhaan
  • Rudraksha and Gemstone

    Thanks to Neeta Mam and all the support staff of Rudra Centre for their services. I got huge benefits after wearing Rudraksha as recommended by Neeta Mam. My stress decreased considerably and my right knee pain decreased by large extent. Now I am waiting to buy the Blue Sapphire ring as recommended by Neeta Mam, probably by February next year by saving money to buy it. Thank you Rudra Centre. close

    - Manikoot Barman
  • My sister is very happy with the ring

    "Just writing to inform you that we have received the gemstone ring. The ordering process was quick and Neeta Singhal replied promptly to all the emails. We received pictures of the ring from all directions to ensure we were satisfied with the size and appearance of it before they dispatched the order. The arrival date of the order was also provided so we knew which day to expect the delivery. My sister is very happy with the ring." close

    - Patita Pavana Das
  • You truly honest about your Gemstones and products and you provide Genuine Gemstones and gold!

    Dear Neeta Singhal,Thanks so your outstanding customers service and help ! I truly appreciate it! The bracelet looks very nice my mother will love it! Thanks for making a very special birthday gift to my mom! I want to tell you that your high quality products which always confirmed by my jeweler and customer services make me a customer for life! As I said my jeweler checked the quality of the gold and they confirm it is solid 22K and the blue Sapphire, Emerald stone ring was confirmed to be real Emerald and blue Sapphire Gemstones by a gemology. You truly honest about your Gemstones and produc close

    - Eman Weiss
  • I received the ring on today and extremely glad after seeing the ring,

    Respected sir,I received the ring on today and extremely glad after seeing the ring, which is adorably superb craftsmanship and i should thanku all of u for the effort and making customer satisfaction at its peak. I will surely order furthermore in future also. U and the whole team deserve great success !I also convey my sincere gratitude for your dedication and frequent updation which promotes trust. Thank you lots. Best wishes....!!!!!!!🤗 close

    - Ayswarya Devi
  • Gemstone bracelet

    I have received my gem bracelet in perfect shape and size. Also, thank you for giving me so many free gifts along with the gem bracelet. close

    - Manikoot
  • Thank you for the receipt of the products

    Thank you for the receipt of the products. Today, after carrying out rituals & pooja the emerald was worn in the morning. The pendant is beautifully made. My sincere thanks to the goldsmith. Thank you whole team of Rudra for making their effort ship so many products to Muscat. It has been a great, great association with Rudra which literally made a difference in my life. My forgotten spirituality was revived! My habits saw something never ever seen changes! A habit of 25 Years was cut short from roots and at the verge of celebrating 200 days of clean!! The very approach towards the life is get close

    - Raghavendra G, (Muscat)
  • Thank You

    Received my blue sapphire ring today and I am already in love with it. close

    - Sachin Sangle
Rudra Centre Videos

View More

Recommended Articles
  • Gemstone effects
    We all have an astral 'aura' around us which we cannot see. This astral aura c
    Read More →

  • Wearing Gemstones the right way
    Once a proper stone is obtained after consultation with an astrologer it needs t
    Read More →

  • Science of Planetary Gemology
    The Science of Planetary Gemmology is one that has been used in accordance with
    Read More →

  • Power of Gemstone
    Gemstones earlier use was for healing and spiritual ritual. Their value as conce
    Read More →


× Search article

Send Enquiry

Verification Code: verification image, type it in the box



Product Related Enquiry/ Ask Expert:
phone +91-70211 80033 | Whatasapp
phone 022-62102919
email rrst@rudracentre.com
ADD/EDIT/KNOW YOUR ORDER STATUS:
contact@rudracentre.com
phone +91-88501 99897 | Whatasapp
phone 022- 62102909
Puja Services Enquiry:
phone / Whatasapp +91-93268 81243