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PRIVACY POLICY

PRIVACY POLICY  Rudraksha-Ratna.com is an online e-commerce designed to provide an easy way for our members to shop online. Rudraksha-Ratna.com members create their own unique profile using our predetermined form. Name, address, telephone and email id is required information to become a member. We also collect credit card information and IP address once the member transacts on Rudraksha-Ratna.com. None of the information we gather can be used by the public (visitors, other members, and anyone not employed by Rudraksha-Ratna.com, its corporate affiliates, or the financial institutions we use to process membership charges) to identify a specific individual.

Service Providers: We use other third parties to provide logistics and payment processing on our site. When you transact or place an order on our site, we will share shipping address with the logistics provider and credit card number with the payment gateway provider as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

We do not sell, rent, share, trade or give away any of your private information without your permission except to the financial institution that processes your credit card transactions. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Rudraksha-Ratna.com uses cookies to provide the services, to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit different pages on our site, and for other purposes. Please note that cookies are used only to recollect information sent to your computer from Rudraksha-Ratna.com. We CANNOT access any information not sent by Rudraksha-Ratna.com. We also do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Third Party Cookies: Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Rudraksha-Ratna.com only and does not cover the use of cookies by any advertisers.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Rudraksha-Ratna.com sends email offers to individuals who would require information on product updates and services.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

TERMS AND CONDITIONS

By using Rudraksha-Ratna.com for any intention whatsoever, you agree with the company law that you will not attempt to utilize other’s user name, password or account information without authorization from us.

Under copyright law, company will not permit posting, copying, downloading, uploading, transmission, retransmission, distribution, redistribution, publication, republication, recompilation, disassembling or other modification or commercial exploitation of any proprietary material made available through Rudraksha-Ratna.com.

The company is not affiliated with sites that may be linked to Rudraksha-Ratna.com through hypertext. The company has not control over, and is not responsible for, the content on any linked site. The linked sites are provided for user convenience only and you access at your own risk.

We will attend to customer service request within 2 working days.

RETURN, REFUND & CANCELLATION POLICY

At Rudra Centre, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 10 days of receipt. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (less Shipping charge) . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card or paypal, once we receive the product we will credit your account.

How to return or exchange an item:

Please send us an email at contact@rudracentre.com before initiating the return. We recommend you to send via a reliable courier or Speed post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Pack the product in a slim pack with bubble packing so that they are safe during transit.

SECURITY POLICY

We strongly encourage you to be cautious when responding to any email request for sensitive personal information.

Before signing in, or submitting any information please check that the url requesting the information is authentic Rudraksha-Ratna.com URL’s will always show Rudraksha-Ratna.com as domain of the information gathering URL.

Before submitting credit card numbers over the Internet, ensure that you are using a secure server. The beginning of the web address in your browser window should be “https://” and not “http://”. For secure server pages, you should also see a “lock” icon at the bottom of the browser. Rudraksha-Ratna.com collects information on Secure Server verified by Verisign.

Help us keep our customers safe. If you have any doubt whether an email is from Rudraksha-Ratna.com, forward the message to enquiry@Rudraksha-Ratna.com immediately. Don’t alter the subject line or forward the message as an attachment – doing so makes it more difficult for us to react quickly.

The company will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, special and consequential damages.

DELIVERY POLICY

All the items purchased from Rudraksha-Ratna.com are shipped within 1-2 days of purchase vide Fedex/UPS/DHL/TNT/Indian Postal services. The shipping charges depend on the volume of the items and will be added to your cart when you checkout. The delivery time is 3-4 days across the world. We will email you the tracking no. as soon as the order is shipped and you can track the status at the relevant courier service website.

If you encounter any information in our catalogue or site that is inaccurate, please inform us at contact@rudracentre.com .

CUSTOM DUTIES

Custom duties & tax laws vary from country to country. While most of our shipments do not attract any duty, in case there is any tax applicable, it needs to be borne by the consignee.

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